Privacy Policies

Privacy Policies

Avonlea Animal Hospital welcomes all visitors to our website. Avonlea Animal Hospital is committed to ensuring the privacy and protection of all our clients. This policy was developed with this goal in mind and outlines the guidelines in which we gather personal and non-personal information and the use of such information. In the process of engaging in commerce with the public, certain non-personal and personal information is gathered by our website. We do not store personal information on our website, for your protection and privacy, all personal information is redirected to an encrypted, secure site maintained by our order processing system. This system uses the highest level of internet security to protect you from unauthorized use. The following is an explanation of our privacy policy.

Definitions

For the purposes of this statement, personal information includes your name, address, account information, company name, email address, telephone number and any other information which identifies you. “We, us, our” refers to Avonlea Animal Hospital and our affiliated companies. Non-personal information refers to all non-identifiable information such as your IP address, referring website, browser type, and navigation on the website as well as consolidated demographic information which does not contain individual information.

Gathering of Personal Information

To provide you with the best service possible or to complete a transaction, Avonlea Animal Hospital gathers your information to both verify your identity (to prevent fraud) and to facilitate your request. By providing your information in association with your request you are giving us your expressed consent in using that information to provide you the service or transaction you requested. This information is not stored on our website but redirected to a secured site. Information collected in this manner is used solely for processing your request. We may collect and summarize this information in such a manner where no individual may be identified for statistical purposes to help us improve our business practices and provide better service to you.

Gathering of Non-Personal Information

As most other websites our website may collect information about you that cannot be used to identify you directly. This information is gathered to help us improve our website and our business practices. Most of this information is used in statistical models for our information and may be shared with our vendors, suppliers and third-party contractors to improve the website and continue to give you the best value in the products offered to you. Other uses may include this information to create limitations to specific IP addresses or URLs that have been known to create problems for us.

Access to and Releasing of Information

Order Processing: When you purchase from our website or retail location, your name, address, credit card number and amount purchased will be submitted to your financial institution to verify your identity and to authorize your purchase. We must also supply your name, telephone number, address and items purchased to third party shippers such as UPS to deliver your order to you. There may also be instances where we may drop ship directly from the manufacturer or one of our suppliers. In these instances they are the shipper for this order and given the same information.

Independent Contractors: From time to time, we may employ other companies or individuals to provide certain services to us such as analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose. Any 3rd parties who use our data will be fully bound by this privacy policy.

Disclosure to Service Providers: Avonlea Animal Hospital may share your personal information with certain service providers in order to: provide products and services to you based on your request, to verify and validate information, and to address customer service matters. Examples of service providers include credit card issuers, product service depots, warranty providers, and delivery services.

Any information our customers provide will not be used for other commercial purposes and will not be sold, rented, leased or forwarded to any third party.

Legal Disclosure:

We may disclose your information as permitted or required to by law; for example:

  • To a government institution or other person or entity that has asserted its lawful authority to obtain the information;
  • Where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
  • To comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
  • To comply with court rules regarding the production of records and information;
  • To our legal counsel.

Third-Party Links: We have many links on our site to third-party sites, most of these are vendor sites. We do not accept any responsibility or liability for these sites. We recommend you read the privacy statement for each site before supplying any information. Other third-party sites may link into our site; we have no control over these sites and likewise cannot assume any responsibility or liability. Some sites may give you a unique code, cookie or graphic which will uniquely identify you to them. These are used to track and possibly capture information you supply while on our site, though we endeavour to remove such access, you must take the responsibility to limit exposure to such practices. We suggest using a spy ware program to remove these programs on a regular basis and to visit our site directly.

Avonlea Animal Hospital reserves the right to modify this policy at anytime. You should visit periodically to review any changes.

Temporary Closure of Hollybank and Modified Hours at Avonlea

https://www.avonleaanimalhospital.ca/covid-19-message-to-our-clients/

To Our Valued Clients,

Our top priority is to provide exceptional care to our patients while safeguarding our staff and our community. At this time, we are temporarily closing our Milton location, Hollybank Animal Hospital, and we will be modifying our business hours at our Mississauga location, Avonlea Animal Hospital, where we remain available to see you and your pets for essential veterinary health care services.

This is a precautionary measure and there has been NO KNOWN COVID-19 EXPOSURE. Dr. Rosely has developed a mild fever and we have elected to have the staff which recently worked closely with her to also self-isolate for 14 days as a preventative measure.

Hollybank Animal Hospital will be closed effective this evening, March 31, 2020 at 7:00pm for 14 days. We will reopen April 15th, 2020 at 8:00am. We apologize for any inconvenience this may cause.

Our Mississauga location, Avonlea Animal Hospital, will remain open during this period to continue to service our clients and patients. Our staff will be contacting you to reschedule any appointments or procedures that were scheduled during this period.

Our hours of operation at Avonlea Animal Hospital for the next 14 days will be as follows:

·       Monday: 9a-5p

·       Tuesday: 10a-6p

·       Wednesday: 9a-5p

·       Thursday: 10a-6p

·       Friday: 9a-5p

·       Saturday and Sunday: closed

We trust that you will understand our cautious approach to this matter and we thank you in advance for your cooperation.

Call us at 905-785-6966 if you have questions or need to schedule an appointment.

Sincerely,

Don Cocca

Hospital Administrator