Temporary Closure of Hollybank and Modified Hours at Avonlea

To Our Valued Clients,
Our top priority is to provide exceptional care to our patients while safeguarding our staff and our community. At this time, we are temporarily closing our Milton location, Hollybank Animal Hospital, and we will be modifying our business hours at our Mississauga location, Avonlea Animal Hospital, where we remain available to see you and your pets for essential veterinary health care services.

This is a precautionary measure and there has been NO KNOWN COVID-19 EXPOSURE. Dr. Rosely has developed a mild fever and we have elected to have the staff which recently worked closely with her to also self-isolate for 14 days as a preventative measure.

Hollybank Animal Hospital will be closed effective this evening, March 31, 2020 at 7:00pm for 14 days. We will reopen April 15th, 2020 at 8:00am. We apologize for any inconvenience this may cause.

Our Mississauga location, Avonlea Animal Hospital, will remain open during this period to continue to service our clients and patients. Our staff will be contacting you to reschedule any appointments or procedures that were scheduled during this period.

Our hours of operation at Avonlea Animal Hospital for the next 14 days will be as follows:
• Monday: 9a-5p
• Tuesday: 10a-6p
• Wednesday: 9a-5p
• Thursday: 10a-6p
• Friday: 9a-5p
• Saturday and Sunday: closed

We trust that you will understand our cautious approach to this matter and we thank you in advance for your cooperation.

Call us at 905-785-6966 if you have questions or need to schedule an appointment.

Sincerely,

Don Cocca
Hospital Administrator


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COVID-19 Message to our Clients

To Our Valued Clients,

Our top priority is to provide exceptional care to our patients while safeguarding our staff and our community.  We continue to maintain our regular business hours and we are available to see you and your pets for essential veterinary health care services.

We have been monitoring the COVID-19 situation closely and want to notify you of changes we are making at for the welfare of our staff, clients and patients. We have taken great care to implement safeguards to help reduce the spread of this virus.

Amended Procedures:

  • The doors to the hospital will be closed to the public
  • Visitors to the hospital must remain outside the hospital. This includes walk-ins, appointments and food/prescription purchases.
  • We will not be performing fit-n-fury, birthday exams, nail trims, routine dentals and non-essential surgeries until further advised.
  • We will no longer accept cash or in-person payment.

https://hollybankanimalhospital.ca/online-payments

https://avonleaanimalhospital.ca/online-payments

Admittance:

  • A copy of our admittance and discharge instructions and patient history forms will be sent to you prior to the scheduled appointment.
  • Please remain in your vehicle and call us when you arrive in the parking lot.
  • We will assess your Covid-19 risk using the "patient screening pathway”.
  • When we are ready, we will motion for you to bring your pet from your vehicle to the clinic door. All dogs must be on leash and cats must be in carriers.
  • The veterinarian will call at the end of the examination or video conference you during the examination to discuss examination findings and recommendations.

Discharge:

  • You will be emailed a copy of the invoice including home notes.
  • Payment will be taken over the phone, via Interac e-Transfer, or online.
  • Any medication or items to be picked up will be given in a plastic bag at the time of discharge.
  • We will call you when we are ready for discharge at which time you will collect your pet outside of the clinic.

Food, inventory and medication pickup:

  • All items can be ordered over the phone or purchased using our online shop https://shop.avonleaanimalhospital.ca
  • For pickup, we will bring the items to you outside the clinic.

Product availability:

We have been in constant contact with the suppliers and manufacturers responsible for ensuring our hospitals have sufficient supply of veterinary diets and over the counter products, and we do not anticipate any disruption to this supply. However, instances of buying large quantities of these products have strained the supply chain. We respectfully request that our clients limit their purchases of these products to immediate need plus one month’s supply to ensure all clients and patients have access to these products.

Our goal is to keep our essential services available to the communities we serve and to be there for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe. Please do not hesitate to call with questions. We anticipate our phone lines will be busier than usual and we thank you in advance for your patience!

Our new hours of operation are as follows:

  • Monday: 9a-7p
  • Tuesday: 9a-7p
  • Wednesday: 9a-7p
  • Thursday: 9a-7p
  • Friday: 9a-7p
  • Saturday: 9a-3p
  • Sunday: closed

Call us if you have questions or need to schedule an appointment.